Category: Leadership

When Empathy Can Backfire

Posted by Phillip Wilson | Nov 20, 2015 | Leadership

Most empathy advice boils down to a version of “walk a mile in the shoes” of another...

4-Minute Video: How Disengagement is Sinking Your Boat

Posted by Phillip Wilson | Nov 19, 2015 | Leadership

Watch this brief 4-minute video on how leadership effects employee enthusiasm and engagement at...

3 Ways Employers Get Engagement Wrong (Plus 1 Way to Get it Right)

Posted by Phillip Wilson | Nov 4, 2015 | Leadership

Employee engagement is the foundation of a successful business. Like any building, a weak foundation can be a big problem. It’s expensive to fix and if it gets too bad you have to scrap the whole house. Worse yet, if you aren’t paying close attention your foundation can be dissolving beneath your feet and you not even know it.

Seven Habits of Highly Ineffective Communicators

Posted by Phillip Wilson | Oct 16, 2015 | Leadership

Even the best communicators can sometimes stumble. Lifehacker recently posted an article that does...

Minding The Gap: When Even Good Leaders Just Don’t Get It

Posted by Phillip Wilson | Oct 13, 2015 | Leadership

From minimum wage workers to highly skilled professionals, in home visits and focus groups, hundreds of workers have expressed the same core frustration to me – management just doesn’t “get it”.